How to contact NJT for Software Support



1. Support Availability

Software support is available from 9.00am to 5.00pm Monday to Friday. If you contact support by email or by online message, you can expect to receive a response within 1 working day.

2. When Contacting Support
Please quote the following:
  1. The name of the software product you are using.
  2. Your software licence no (or state 'Test Evaluation')
  3. Your company name
  4. Your contact name & telephone number
3. How to Contact Support
You can contact support using any of the following methods:
  1. Send an Email to 'support@neilsonjamestech.co.uk'
  2. Send an online message using the On-Line Contact Form.
  3. Telephone 07455 444 261
  4. Note: If you receive a 'Runtime' error message whilst using the software, you can send this error message directly to NJT. Click on the 'Display Last Error' button via 'Administration Routines'. It is recommended that you supplement this with an email or telephone call.